/* Lumine · escritório digital — tokens e componentes compartilhados */
:root{
  --creme:#FFFEFA;
  --creme-2:#F8F4E9;
  --ink:#241E16;
  --grafite:#4A3F33;
  --mudo:#8A7D68;
  --dourado:#AF933D;
  --dourado-claro:#C9B06A;
  --sombra-ouro:rgba(175,147,61,.35);
  --fio:rgba(36,30,22,.14);
  --fio-suave:rgba(36,30,22,.08);
}

*{margin:0;padding:0;box-sizing:border-box}
[hidden]{display:none !important}
html{-webkit-text-size-adjust:100%}
body{
  font-family:'Montserrat',sans-serif;
  font-size:16px;line-height:1.6;
  color:var(--grafite);
  background:var(--creme);
  -webkit-font-smoothing:antialiased;
}
img{max-width:100%;display:block}
a{color:inherit}
button{font:inherit;cursor:pointer}

/* ——— voz tipográfica ——— */
.micro{
  font-family:'Montserrat',sans-serif;
  font-size:11px;font-weight:600;
  text-transform:uppercase;letter-spacing:.08em;
  color:var(--mudo);
}
.serif{font-family:'Playfair Display',serif;font-weight:500;color:var(--ink);letter-spacing:-.02em}

/* wordmark: Playfair 600, sublinhado dourado sob "Instituto" */
.wordmark{
  font-family:'Playfair Display',serif;font-weight:600;
  font-size:22px;color:var(--ink);letter-spacing:-.01em;
  text-decoration:none;white-space:nowrap;
}
.wordmark b{font-weight:600;border-bottom:2px solid var(--dourado);padding-bottom:1px}

/* ——— botões ——— */
.btn-ouro{
  display:inline-flex;align-items:center;justify-content:center;gap:10px;
  background:var(--dourado);color:var(--ink);
  border:0;border-radius:5px;
  font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;
  padding:17px 30px;text-decoration:none;
  box-shadow:1px 8px 20px 0 var(--sombra-ouro);
  transition:filter .18s ease;
}
.btn-ouro:hover{filter:brightness(.92)}
.btn-ouro:focus-visible{outline:2px solid var(--ink);outline-offset:3px}
.btn-fio{
  display:inline-flex;align-items:center;justify-content:center;
  background:transparent;color:var(--ink);
  border:1px solid var(--fio);border-radius:5px;
  font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;
  padding:11px 18px;text-decoration:none;
  min-height:44px;
  transition:border-color .18s ease;
}
.btn-fio:hover{border-color:var(--dourado)}
.btn-fio:focus-visible{outline:2px solid var(--dourado);outline-offset:3px}

/* chip de etapa (pill) */
.chip{
  display:inline-block;
  font-family:'Montserrat',sans-serif;
  font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;
  color:var(--grafite);
  background:var(--creme-2);border:1px solid var(--fio-suave);
  border-radius:10px;padding:3px 10px;white-space:nowrap;
}
.chip.chip-ouro{border-color:var(--dourado);color:var(--ink)}

/* papel: o que é só de admin fica invisível pra cliente */
.so-admin{display:none !important}
body.papel-admin .so-admin{display:inline-flex !important}

/* ——— login ——— */
.pagina-login{
  min-height:100vh;min-height:100dvh;
  background:var(--creme-2);
  display:grid;place-items:center;
  padding:32px 20px;
}
.cartao-login{
  width:min(430px,100%);
  background:var(--creme);
  border:1px solid var(--fio);
  border-radius:14px;
  padding:52px 46px 44px;
}
.cartao-login .logo{height:72px;width:auto;margin:0 auto 26px}
.cartao-login h1{
  font-family:'Playfair Display',serif;font-weight:500;
  font-size:30px;line-height:1;letter-spacing:-.02em;
  color:var(--ink);text-align:center;margin-bottom:8px;
}
.cartao-login .sub{display:block;text-align:center;margin-bottom:38px}
.campo{margin-bottom:26px}
.campo label{display:block;margin-bottom:8px}
.campo input{
  width:100%;background:transparent;border:0;
  border-bottom:1px solid var(--fio);border-radius:0;
  font-family:'Montserrat',sans-serif;font-size:16px;color:var(--ink);
  padding:13px 2px 13px;outline:none;
  transition:border-color .18s ease;
}
.campo input:focus{border-bottom:2px solid var(--dourado);margin-bottom:-1px}
.erro-linha{
  display:none;align-items:flex-start;gap:10px;
  border-left:2px solid var(--dourado);
  padding:6px 0 6px 12px;margin:-8px 0 22px;
  font-size:13px;line-height:1.5;color:var(--ink);
}
.erro-linha.visivel{display:flex}
.cartao-login .btn-ouro{width:100%;margin-top:6px}
.login-rodape{margin-top:34px;text-align:center;font-size:13px}
.login-rodape a{
  color:var(--grafite);text-decoration:underline;text-underline-offset:3px;
  display:inline-block;padding:14px 18px;margin:-14px -18px;
}
.login-rodape a:hover{color:var(--ink)}

/* ——— shell do escritório ——— */
.shell{display:flex;flex-direction:column;height:100vh;height:100dvh;background:var(--creme)}
.topo{
  flex:none;display:flex;align-items:center;justify-content:space-between;gap:20px;
  padding:16px 28px;border-bottom:1px solid var(--fio);
  background:var(--creme);
}
.topo .marca{display:flex;align-items:baseline;gap:14px;min-width:0}
.topo .marca .micro{white-space:nowrap}
.topo .sessao{display:flex;align-items:center;gap:18px}
.topo .quem{font-size:13px;color:var(--grafite);white-space:nowrap}
.topo .quem b{font-weight:600;color:var(--ink)}

.corpo{flex:1;display:flex;min-height:0}
.lateral{
  flex:none;width:224px;
  border-right:1px solid var(--fio);
  padding:26px 0;overflow-y:auto;
  background:var(--creme);
}
.nav-item{
  display:flex;align-items:baseline;gap:12px;width:100%;
  background:none;border:0;text-align:left;
  padding:13px 26px;
  font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;
  color:var(--mudo);
  border-left:2px solid transparent;
  transition:color .15s ease;
}
.nav-item .idx{font-weight:500;color:var(--mudo);opacity:.7;font-variant-numeric:tabular-nums}
.nav-item:hover{color:var(--ink)}
.nav-item:focus-visible{outline:2px solid var(--dourado);outline-offset:-2px}
.nav-item.ativo{color:var(--ink);border-left-color:var(--dourado)}
.lateral .fio-sep{height:1px;background:var(--fio-suave);margin:18px 26px}

.miolo{flex:1;min-width:0;display:flex;flex-direction:column;min-height:0}
.vista{flex:1;min-height:0;display:none;flex-direction:column}
.vista.ativa{display:flex}
.vista-scroll{overflow-y:auto}

/* cabeçalho comum das vistas nativas */
.vista-cab{
  flex:none;display:flex;align-items:flex-end;justify-content:space-between;gap:20px;
  padding:26px 28px 16px;
}
.vista-cab h1{
  font-family:'Playfair Display',serif;font-weight:500;
  font-size:clamp(24px,2.4vw,34px);line-height:1;letter-spacing:-.02em;
  color:var(--ink);margin-top:6px;
}
.vista-cab .lado{display:flex;align-items:center;gap:12px;flex:none}
.aviso-linha{
  font-size:12.5px;color:var(--mudo);
  border-left:2px solid var(--dourado);padding-left:10px;
}

/* entrada */
.entrada-inner{padding:44px 48px 64px;max-width:1180px;width:100%;margin:0 auto}
.entrada-cab{
  margin-bottom:40px;
  display:flex;align-items:flex-end;justify-content:space-between;gap:32px;
}
.entrada-cab-texto{min-width:0}
.entrada-foto{
  flex:none;width:190px;
  border-radius:14px;overflow:hidden;
  border:1px solid var(--fio);
}
.entrada-foto img{
  width:100%;aspect-ratio:3/2;object-fit:cover;
  filter:grayscale(1) sepia(.35) saturate(1.35) brightness(1.03) contrast(.9);
}
.entrada-cab h1{
  font-family:'Playfair Display',serif;font-weight:500;
  font-size:clamp(30px,3.6vw,50px);line-height:1;letter-spacing:-.02em;
  color:var(--ink);margin-top:10px;
}
.entrada-cab .assina{font-family:'Playfair Display',serif;font-style:italic;font-weight:400;color:var(--grafite);font-size:17px;margin-top:12px}
.faixa-label{display:flex;align-items:center;gap:16px;margin:38px 0 18px}
.faixa-label .fio-h{flex:1;height:1px;background:var(--fio-suave)}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:18px}
.kpi{
  background:var(--creme);border:1px solid var(--fio);border-radius:10px;
  padding:20px 22px 18px;min-width:0;
}
.kpi .rotulo{display:block;margin-bottom:14px}
.kpi .valor{
  font-family:'Playfair Display',serif;font-weight:500;
  font-size:clamp(26px,2.6vw,38px);line-height:1;letter-spacing:-.02em;
  color:var(--ink);font-variant-numeric:lining-nums;
}
.kpi .nota{font-size:12.5px;line-height:1.5;color:var(--mudo);margin-top:10px}
.kpi.kpi-bench{background:var(--creme-2);border-top:2px solid var(--dourado)}
.kpi .estado-ok{color:var(--grafite);font-weight:600}
.kpi .estado-alerta{color:var(--ink);font-weight:500;border-bottom:2px solid var(--dourado);padding-bottom:1px}
.entrada-nota{font-size:13px;color:var(--mudo);margin-top:34px}

/* ——— kanban ——— */
.kanban-board{
  flex:1;min-height:0;
  display:flex;gap:16px;align-items:stretch;
  overflow-x:auto;overflow-y:hidden;
  padding:6px 28px 26px;
  scroll-snap-type:x proximity;
}
.coluna{
  flex:none;width:256px;
  display:flex;flex-direction:column;min-height:0;
  background:var(--creme);
  border:1px solid var(--fio);border-radius:10px;
  scroll-snap-align:start;
  transition:border-color .15s ease;
}
.coluna.terminal{background:var(--creme-2)}
.coluna.recebe{border-color:var(--dourado)}
.coluna-cab{
  flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;
  padding:14px 16px 12px;
  border-bottom:1px solid var(--fio-suave);
}
.coluna-cab .conta{
  font-family:'Playfair Display',serif;font-weight:500;font-size:17px;line-height:1;
  color:var(--ink);font-variant-numeric:lining-nums;
}
.coluna-corpo{
  flex:1;min-height:60px;overflow-y:auto;
  padding:12px;display:flex;flex-direction:column;gap:10px;
}
.coluna-vazia{font-size:12.5px;color:var(--mudo);padding:8px 4px;font-style:italic;font-family:'Playfair Display',serif}
.cartao-lead{
  background:var(--creme);
  border:1px solid var(--fio);border-radius:10px;
  padding:13px 14px 10px;
  cursor:grab;
}
.coluna.terminal .cartao-lead{border-color:var(--fio)}
.cartao-lead.arrastando{opacity:.35}
.cartao-lead .nome{
  font-family:'Playfair Display',serif;font-weight:500;font-size:16.5px;
  line-height:1.15;letter-spacing:-.01em;color:var(--ink);
}
.cartao-lead .msg{
  font-size:12.5px;line-height:1.45;color:var(--grafite);margin-top:6px;
  display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;
}
.cartao-lead .pe{
  display:flex;align-items:center;justify-content:space-between;gap:8px;
  margin-top:10px;padding-top:8px;border-top:1px solid var(--fio-suave);
}
.cartao-lead .origem{font-size:10px;letter-spacing:.06em;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.btn-mover{
  flex:none;display:inline-flex;align-items:center;justify-content:center;
  background:none;border:0;border-radius:5px;
  font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;
  color:var(--mudo);
  min-height:44px;min-width:44px;padding:0 6px;margin:-12px -8px -10px 0;
}
.btn-mover:hover{color:var(--ink)}
.btn-mover:focus-visible{outline:2px solid var(--dourado);outline-offset:-2px}
.menu-mover{
  margin-top:8px;border-top:1px solid var(--fio-suave);padding-top:6px;
  display:flex;flex-direction:column;
}
.menu-mover .micro{padding:4px 2px 6px}
.menu-mover button{
  display:flex;align-items:center;gap:8px;
  background:none;border:0;text-align:left;
  min-height:44px;padding:4px 6px;border-radius:5px;
  font-size:12.5px;color:var(--ink);
}
.menu-mover button:hover{background:var(--creme-2)}
.menu-mover button:focus-visible{outline:2px solid var(--dourado);outline-offset:-2px}
.menu-mover button::before{content:'';width:5px;height:5px;border-radius:50%;background:var(--dourado);flex:none}

/* ——— conversas ——— */
.conversas-wrap{flex:1;min-height:0;display:flex}
.conv-lista{
  flex:none;width:332px;min-width:0;
  border-right:1px solid var(--fio);
  display:flex;flex-direction:column;min-height:0;
}
.conv-busca{flex:none;padding:18px 18px 12px;border-bottom:1px solid var(--fio-suave)}
.conv-busca input{
  width:100%;background:transparent;border:0;
  border-bottom:1px solid var(--fio);
  font-family:'Montserrat',sans-serif;font-size:14px;color:var(--ink);
  padding:10px 2px;outline:none;
}
.conv-busca input:focus{border-bottom:2px solid var(--dourado);margin-bottom:-1px}
.conv-busca input::placeholder{color:var(--mudo)}
.conv-itens{flex:1;overflow-y:auto;min-height:0}
.conv-item{
  display:block;width:100%;text-align:left;
  background:none;border:0;border-bottom:1px solid var(--fio-suave);
  border-left:2px solid transparent;
  padding:14px 18px 12px;min-height:44px;
}
.conv-item:hover{background:var(--creme-2)}
.conv-item:focus-visible{outline:2px solid var(--dourado);outline-offset:-2px}
.conv-item.ativo{background:var(--creme-2);border-left-color:var(--dourado)}
.conv-item .linha1{display:flex;align-items:baseline;justify-content:space-between;gap:10px}
.conv-item .nome{
  font-family:'Playfair Display',serif;font-weight:500;font-size:16px;
  color:var(--ink);letter-spacing:-.01em;
  min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;
}
.conv-item .hora{flex:none;font-size:10.5px;color:var(--mudo);letter-spacing:.04em}
.conv-item .previa{
  font-size:12.5px;line-height:1.4;color:var(--grafite);margin-top:3px;
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap;
}
.conv-item .linha3{display:flex;align-items:center;gap:8px;margin-top:7px}
.ponto-novo{width:7px;height:7px;border-radius:50%;background:var(--dourado);flex:none}
.conv-vazio{padding:26px 18px;font-size:13px;color:var(--mudo)}
/* etiqueta da plataforma de origem do lead */
.etq-insta{--etq:#c13584}.etq-face{--etq:#1877f2}.etq-google{--etq:#188038}.etq-meta{--etq:#6b6b6b}.etq-tiktok{--etq:#111}
.chip.etq{background:var(--etq);border-color:var(--etq);color:#fff}
.cartao-lead .origem.etq{color:var(--etq);font-weight:700}
.conv-mais{display:block;width:100%;padding:13px 18px;background:none;border:0;border-top:1px solid var(--fio-suave);
  font-family:'Montserrat',sans-serif;font-size:10px;font-weight:600;letter-spacing:.09em;text-transform:uppercase;
  color:var(--dourado);cursor:pointer}
.conv-mais:hover{background:var(--creme-2)}
.conv-mais:disabled{color:var(--mudo);cursor:default}
.previa-achado{color:var(--ink);font-style:italic}

.conv-painel{flex:1;min-width:0;display:flex;flex-direction:column;min-height:0;background:var(--creme)}
.conv-escolha{
  flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;
  padding:24px;text-align:center;
}
.conv-escolha img{height:44px;width:auto;opacity:.8}
.conv-escolha p{font-family:'Playfair Display',serif;font-style:italic;font-size:17px;color:var(--mudo)}
.transcript-cab{
  flex:none;display:flex;align-items:center;justify-content:space-between;gap:14px;
  padding:14px 24px;border-bottom:1px solid var(--fio);
}
.transcript-cab .quem-conv{display:flex;align-items:center;gap:12px;min-width:0}
.transcript-cab .nome{
  font-family:'Playfair Display',serif;font-weight:500;font-size:19px;
  color:var(--ink);letter-spacing:-.01em;
  min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;
}
.transcript-cab .lado{display:flex;align-items:center;gap:10px;flex:none}
.btn-voltar{
  display:none;align-items:center;justify-content:center;
  background:none;border:0;border-radius:5px;
  min-height:44px;min-width:44px;margin-left:-10px;
  font-size:18px;color:var(--ink);
}
.btn-voltar:focus-visible{outline:2px solid var(--dourado);outline-offset:-2px}
.transcript{
  flex:1;min-height:0;overflow-y:auto;
  padding:24px 28px 30px;
  display:flex;flex-direction:column;gap:10px;
  background:var(--creme);
}
.balao{
  max-width:min(72%,560px);
  padding:10px 14px 8px;border-radius:14px;
  font-size:14px;line-height:1.5;
}
.balao .de{display:block;font-size:9.5px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;margin-bottom:3px}
.balao .hora-msg{display:block;text-align:right;font-size:10px;letter-spacing:.04em;margin-top:4px;opacity:.65}
.balao.cliente{
  align-self:flex-start;
  background:var(--creme-2);color:var(--ink);
  border:1px solid var(--fio-suave);
  border-bottom-left-radius:5px;
}
.balao.cliente .hora-msg{color:var(--grafite)}
.balao.nossa{
  align-self:flex-end;
  background:var(--ink);color:var(--creme);
  border-bottom-right-radius:5px;
}
.balao.nossa .de{color:var(--dourado-claro)}
.balao.nossa .hora-msg{color:var(--creme-2)}
.transcript-nota{align-self:center;font-size:11px;color:var(--mudo);letter-spacing:.05em;text-transform:uppercase;font-weight:600;padding:6px 0}

/* ——— stories (cartão nativo) ——— */
.stories-inner{
  flex:1;min-height:0;overflow-y:auto;
  display:flex;align-items:center;justify-content:center;
  padding:32px 24px;
}
.cartao-stories{
  width:min(560px,100%);
  background:var(--creme-2);border:1px solid var(--fio);border-radius:14px;
  padding:48px 42px 42px;text-align:center;
}
.cartao-stories .simbolo{height:52px;width:auto;margin:0 auto 20px}
.cartao-stories h2{
  font-family:'Playfair Display',serif;font-weight:500;
  font-size:30px;line-height:1.05;letter-spacing:-.02em;color:var(--ink);
  margin-bottom:10px;
}
.cartao-stories .estado{
  font-family:'Playfair Display',serif;font-style:italic;font-weight:400;
  font-size:17px;color:var(--grafite);
}
.stories-stats{
  display:grid;grid-template-columns:1fr 1fr;gap:16px;
  margin:30px 0 6px;
}
.stories-stat{
  background:var(--creme);border:1px solid var(--fio);border-radius:10px;
  padding:20px 16px 16px;
}
.stories-stat .valor{
  font-family:'Playfair Display',serif;font-weight:500;font-size:36px;line-height:1;
  color:var(--ink);font-variant-numeric:lining-nums;
}
.stories-stat .rotulo{display:block;margin-top:10px}
.cartao-stories .so-admin{margin-top:24px}

/* vista de ferramenta (iframe, só rota própria) */
.quadro{flex:1;min-height:0;position:relative;background:var(--creme)}
.quadro iframe{position:absolute;inset:0;width:100%;height:100%;border:0;background:var(--creme)}
.quadro-estado{
  position:absolute;inset:0;display:none;
  align-items:center;justify-content:center;
  background:var(--creme);padding:24px;
}
.quadro-estado.visivel{display:flex}
.cartao-plug{
  width:min(460px,100%);text-align:center;
  background:var(--creme-2);border:1px solid var(--fio);border-radius:14px;
  padding:52px 40px;
}
.cartao-plug .simbolo{height:52px;width:auto;margin:0 auto 22px}
.cartao-plug h2{
  font-family:'Playfair Display',serif;font-weight:500;
  font-size:28px;line-height:1.05;letter-spacing:-.02em;color:var(--ink);
  margin-bottom:12px;
}
.cartao-plug p{font-size:14px;line-height:1.6;color:var(--grafite);margin-bottom:28px}
.carregando{display:flex;flex-direction:column;align-items:center;gap:14px}
.carregando .pulso{
  width:34px;height:2px;background:var(--dourado);
  animation:pulso 1.1s ease-in-out infinite;
}
@keyframes pulso{0%,100%{transform:scaleX(.35);opacity:.5}50%{transform:scaleX(1);opacity:1}}

/* biblioteca nativa */
.biblio-inner{padding:44px 48px 64px;max-width:1180px;width:100%;margin:0 auto}
.biblio-inner h1{
  font-family:'Playfair Display',serif;font-weight:500;
  font-size:clamp(28px,3vw,42px);line-height:1;letter-spacing:-.02em;
  color:var(--ink);margin:10px 0 30px;
}
.biblio-grade{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:18px}
.biblio-item{border:1px solid var(--fio);border-radius:14px;overflow:hidden;background:var(--creme)}
.biblio-item img{
  width:100%;aspect-ratio:4/3;object-fit:cover;
  filter:grayscale(1) sepia(.35) saturate(1.35) brightness(1.03) contrast(.9);
}
.biblio-item figcaption{padding:12px 14px}

/* ——— responsivo ——— */
@media(max-width:900px){
  .corpo{flex-direction:column}
  .lateral{
    width:100%;display:flex;overflow-x:auto;overflow-y:hidden;
    padding:0;border-right:0;border-bottom:1px solid var(--fio);
    scrollbar-width:none;
    /* affordance de scroll: a borda direita esmaece sobre a última aba visível */
    -webkit-mask-image:linear-gradient(90deg,#000 calc(100% - 36px),transparent);
    mask-image:linear-gradient(90deg,#000 calc(100% - 36px),transparent);
  }
  .lateral::-webkit-scrollbar{display:none}
  .lateral.no-fim{-webkit-mask-image:none;mask-image:none}
  .lateral .fio-sep{display:none}
  .nav-item{
    flex:none;width:auto;white-space:nowrap;
    padding:14px 16px;border-left:0;border-bottom:2px solid transparent;
  }
  .nav-item.ativo{border-bottom-color:var(--dourado)}
  .entrada-cab{flex-direction:column-reverse;align-items:stretch;gap:22px}
  .entrada-foto{width:min(240px,60%)}
  .entrada-inner,.biblio-inner{padding:30px 20px 48px}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .topo{padding:14px 18px}
  .topo .marca .micro{display:none}

  .vista-cab{padding:20px 20px 12px;flex-wrap:wrap;align-items:center}

  /* kanban vira colunas em scroll horizontal com snap */
  .kanban-board{
    padding:4px 20px 22px;gap:12px;
    scroll-snap-type:x mandatory;
    scroll-padding-left:20px;
  }
  .coluna{width:min(82vw,300px)}

  /* conversas: lista e transcript se alternam */
  .conv-lista{width:100%;border-right:0}
  .conv-painel{display:none}
  .conversas-wrap.em-conversa .conv-lista{display:none}
  .conversas-wrap.em-conversa .conv-painel{display:flex}
  .btn-voltar{display:inline-flex}
  /* dentro da conversa o app toma a tela: cabeçalho da vista sai de cena */
  #vista-conversas.em-conversa .vista-cab{display:none}
  .transcript-cab{padding:10px 16px;flex-wrap:wrap;row-gap:6px}
  .transcript-cab .quem-conv{flex:1 1 100%}
  .transcript-cab .nome{flex:1}
  .transcript-cab .lado{width:100%;justify-content:flex-end}
  .transcript{padding:18px 16px 24px}
  .balao{max-width:84%}
  .cartao-stories{padding:38px 24px 32px}
}
@media(max-width:480px){
  .kpis{grid-template-columns:1fr}
  .cartao-login{padding:40px 26px 34px}
  .cartao-login .sub .sub-prefixo{display:none}
  .topo .quem span.ola{display:none}
  .transcript-cab .lado .btn-fio{padding:11px 12px}
}

.wordmark{display:inline-flex;align-items:center;gap:12px}
.wm-simbolo{height:40px;width:auto;display:block}

/* caixa de resposta do multiatendimento */
.resposta{display:flex;gap:10px;align-items:flex-start;padding:14px 0 0;border-top:1px solid var(--fio, #E8E2D5);margin-top:6px}
.resposta textarea{flex:1;min-height:52px;resize:vertical;border:1px solid var(--fio, #E8E2D5);border-radius:5px;
  background:var(--creme);color:var(--grafite);font:400 15px/1.5 Montserrat,sans-serif;padding:12px 14px}
.resposta textarea:focus{outline:2px solid var(--dourado);outline-offset:1px}
.resposta .btn-ouro{min-height:52px;padding:0 22px}
.resposta-status{font:500 12px/1.4 Montserrat,sans-serif;color:var(--mudo);align-self:center}
@media (max-width:900px){.resposta{position:sticky;bottom:0;background:var(--creme);padding-bottom:10px}}

/* ——— rodada 27/08: CRM clicável, drawer, composer, solicitações, agenda, relatórios ——— */
.cartao-lead{cursor:pointer;transition:border-color .15s, box-shadow .15s}
.cartao-lead:hover{border-color:var(--dourado-claro);box-shadow:0 6px 18px rgba(36,30,22,.08)}
.cartao-lead .nome{font-size:15.5px;font-weight:600;letter-spacing:0}
.cartao-lead .msg{font-size:13px;line-height:1.5;color:var(--grafite);margin-top:7px}
.cartao-lead .origem{font-size:10.5px;font-weight:600;color:var(--mudo)}
.cartao-lead .hora-card{font-size:10.5px}

/* drawer da ficha do lead */
.drawer{position:fixed;inset:0;z-index:60}
.drawer-pano{position:absolute;inset:0;background:rgba(36,30,22,.45)}
.drawer-caixa{
  position:absolute;top:0;right:0;bottom:0;width:min(560px,96vw);
  background:var(--creme);border-left:1px solid var(--fio);
  display:flex;flex-direction:column;box-shadow:-18px 0 48px rgba(36,30,22,.22);
  animation:dwEntra .22s ease-out;
}
@keyframes dwEntra{from{transform:translateX(24px);opacity:.6}to{transform:none;opacity:1}}
.drawer-cab{
  display:flex;align-items:center;justify-content:space-between;gap:10px;
  padding:16px 18px;border-bottom:1px solid var(--fio);
}
.drawer-quem{display:flex;align-items:center;gap:10px;min-width:0}
.drawer-quem .nome{font-size:20px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.drawer-acoes{display:flex;align-items:center;gap:10px}
.drawer-x{background:none;border:0;font-size:26px;line-height:1;color:var(--mudo);width:40px;height:40px;border-radius:8px}
.drawer-x:hover{color:var(--ink);background:var(--creme-2)}
.drawer-corpo{flex:1;display:flex;flex-direction:column;overflow:hidden;padding:14px 18px 12px}
.dw-jornada{flex:none;max-height:38%;overflow-y:auto;padding-bottom:8px}
.dw-origem{font-size:13px;color:var(--grafite)}
.dw-origem .micro{display:block;margin-bottom:2px}
.dw-kpis{display:flex;gap:10px;margin:10px 0 6px;flex-wrap:wrap}
.dw-kpi{background:var(--creme-2);border:1px solid var(--fio-suave);border-radius:9px;padding:8px 12px;min-width:110px}
.dw-kpi b{display:block;font-family:'Playfair Display',serif;font-size:16px;color:var(--ink);font-weight:600;margin-top:1px}
.dw-linha-tempo{list-style:none;margin-top:6px;border-left:2px solid var(--dourado-claro);padding-left:14px}
.dw-linha-tempo li{position:relative;padding:5px 0 7px}
.dw-linha-tempo li::before{
  content:'';position:absolute;left:-19.5px;top:12px;width:9px;height:9px;border-radius:50%;
  background:var(--dourado);border:2px solid var(--creme);
}
.dw-ev-quando{font-size:11px;color:var(--mudo);margin-right:8px;font-variant-numeric:tabular-nums}
.dw-ev-titulo{font-weight:600;color:var(--ink);font-size:13.5px}
.dw-ev-detalhe{display:block;font-size:12px;color:var(--mudo)}
.dw-ev-tempo{display:inline-block;margin-left:6px;font-size:11px;color:var(--dourado);font-weight:600}
.dw-transcript{flex:1;min-height:120px;overflow-y:auto;background:var(--creme-2);border-radius:10px;padding:12px}

/* mídia dentro do balão */
.msg-audio{width:250px;max-width:100%;height:38px;margin:2px 0}
.msg-img{max-width:230px;max-height:260px;border-radius:8px;cursor:zoom-in;display:block;margin:2px 0}
.msg-video{max-width:250px;max-height:280px;border-radius:8px;display:block;margin:2px 0}
.msg-transcricao{display:block;font-size:12px;font-style:italic;color:var(--mudo);margin-top:4px;max-width:260px}

/* composer */
.cp-emojis{display:flex;flex-wrap:wrap;gap:2px;padding:8px 10px;border-top:1px solid var(--fio-suave);background:var(--creme)}
.cp-emojis button{background:none;border:0;font-size:20px;padding:4px;border-radius:6px}
.cp-emojis button:hover{background:var(--creme-2)}
.cp-btn{background:none;border:0;font-size:19px;width:38px;height:38px;border-radius:8px;flex:none;align-self:center}
.cp-btn:hover{background:var(--creme-2)}
.cp-previa{display:flex;align-items:center;gap:10px;padding:8px 12px;border-top:1px solid var(--fio-suave);background:var(--creme-2)}
.cp-previa img{height:52px;width:52px;object-fit:cover;border-radius:8px}
.cp-previa audio{height:36px;flex:1;min-width:0}
.cp-nota{font-size:11.5px;color:var(--mudo);flex:1}
.cp-x{background:none;border:0;font-size:20px;color:var(--mudo);width:34px;height:34px;border-radius:8px}
.cp-envia{padding:8px 14px;font-size:12.5px}
.cp-grava{display:flex;align-items:center;gap:8px;flex:1;min-width:0;padding:0 6px}
.cp-ponto{width:10px;height:10px;border-radius:50%;background:#B4483C;animation:cpPulsa 1.2s infinite}
@keyframes cpPulsa{0%,100%{opacity:1}50%{opacity:.35}}
.cp-tempo{font-variant-numeric:tabular-nums;font-size:14px;color:var(--ink)}
.cp-mini{background:none;border:1px solid var(--fio);border-radius:7px;font-size:11px;padding:6px 10px;color:var(--grafite)}
.cp-para{background:#B4483C;border-color:#B4483C;color:#fff;font-weight:600}

/* solicitações */
.sol-inner{max-width:760px;margin:0 auto;padding:26px 20px 60px}
.sol-form{margin:18px 0 26px;display:flex;flex-direction:column;gap:10px}
.sol-linha{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.sol-form select,.sol-form input,.sol-form textarea{
  font:inherit;font-size:14px;color:var(--ink);background:var(--creme);
  border:1px solid var(--fio);border-radius:9px;padding:10px 12px;
}
.sol-form input{flex:1;min-width:220px}
.sol-form textarea{width:100%;resize:vertical}
.sol-lista{display:flex;flex-direction:column;gap:12px}
.sol-item{border:1px solid var(--fio);border-radius:12px;padding:14px 16px;background:var(--creme)}
.sol-topo{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.sol-tag{font-size:10.5px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--mudo);background:var(--creme-2);border-radius:6px;padding:3px 8px}
.sol-chip{font-size:10.5px;font-weight:600;border-radius:6px;padding:3px 8px}
.sol-aberta{background:#F5E9C9;color:#7A5B12}
.sol-andamento{background:#DCE8F2;color:#2C5877}
.sol-ok{background:#DFEEE3;color:#2F6B4A}
.sol-nao{background:#EEE9E1;color:var(--mudo)}
.sol-titulo{font-size:17px;margin-top:8px}
.sol-desc{font-size:13px;color:var(--grafite);margin-top:4px;white-space:pre-wrap}
.sol-pe{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px}
.sol-status-sel{font-size:12px;border:1px solid var(--fio);border-radius:7px;padding:5px 8px;background:var(--creme)}

/* agenda do stories */
.agenda-stories{max-width:640px;margin:26px auto 0;text-align:left}
.agenda-dia{border:1px solid var(--fio);border-radius:12px;padding:12px 16px;margin-top:12px;background:var(--creme)}
.agenda-cab{display:flex;align-items:baseline;gap:10px;margin-bottom:6px}
.agenda-cab b{font-size:18px}
.agenda-peca{display:flex;align-items:baseline;gap:10px;padding:6px 0;border-top:1px solid var(--fio-suave);font-size:13px}
.agenda-peca.feita{opacity:.55}
.agenda-hora{font-variant-numeric:tabular-nums;color:var(--mudo);flex:none}
.agenda-cat{font-weight:600;color:var(--ink);flex:none}
.agenda-leg{color:var(--mudo);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* lightbox */
.lightbox{position:fixed;inset:0;z-index:80;background:rgba(24,20,14,.86);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:30px}
.lightbox img{max-width:92vw;max-height:82vh;border-radius:10px;box-shadow:0 20px 60px rgba(0,0,0,.5)}
.lightbox .micro{color:#D8CDB9}
.lightbox-x{position:absolute;top:16px;right:20px;background:none;border:0;color:#fff;font-size:34px;line-height:1}
.biblio-item{cursor:zoom-in}

/* relatórios */
.rel-inner{max-width:860px;margin:0 auto;padding:26px 20px 60px}
.rel-bloco{border:1px solid var(--fio);border-radius:14px;padding:18px 20px;margin-top:18px;background:var(--creme)}
.rel-titulo{font-family:'Playfair Display',serif;font-weight:600;font-size:19px;color:var(--ink)}
.rel-nota{font-size:13px;color:var(--mudo);margin-top:3px}
.rel-controles{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:12px}
.rel-controles select{font:inherit;font-size:13px;color:var(--ink);background:var(--creme);border:1px solid var(--fio);border-radius:9px;padding:9px 12px}
.rel-saida{margin-top:14px}
.rel-rolagem{overflow-x:auto}
.rel-tabela{width:100%;border-collapse:collapse;font-size:12.5px;min-width:520px}
.rel-tabela th{text-align:left;font-size:10px;text-transform:uppercase;letter-spacing:.07em;color:var(--mudo);border-bottom:2px solid var(--ink);padding:8px 10px;white-space:nowrap}
.rel-tabela td{border-bottom:1px solid var(--fio-suave);padding:8px 10px;white-space:nowrap;font-variant-numeric:tabular-nums}
.rel-tabela .rel-nome{font-weight:600;color:var(--ink);white-space:normal;min-width:160px}
.rel-tabela .rel-total{font-weight:700;color:var(--ink)}

/* ——— agenda da clínica ——— */
.ag-dia{margin:26px 0 10px;padding-bottom:8px;border-bottom:1px solid var(--fio)}
.ag-item{display:flex;align-items:center;gap:18px;padding:14px 0;border-bottom:1px solid var(--fio-suave)}
.ag-hora{font-family:'JetBrains Mono',monospace;font-size:15px;color:var(--mudo);flex:none;width:58px}
.ag-quem{flex:1;display:flex;flex-direction:column;gap:6px;min-width:0}
.ag-nome{font-weight:600;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ag-chips{display:flex;gap:8px;flex-wrap:wrap}
.chip.ag-ok{background:var(--dourado);color:#fff;border-color:var(--dourado)}
.chip.ag-no{background:#8a1f1f;color:#fff;border-color:#8a1f1f}
.ag-btns{display:flex;gap:10px;flex:none}
.ag-btns .btn-ouro,.ag-btns .btn-fio{padding:8px 14px;font-size:13px}
.ag-futuro{opacity:.45}
.ag-futuro:hover{opacity:1}

/* ——— agenda: grade de calendário ——— */
.ag-larga{max-width:1120px}
.ag-topo{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:18px 0 14px;flex-wrap:wrap}
.ag-nav{display:flex;align-items:center;gap:10px}
.ag-mes{font-size:20px;min-width:170px;text-align:center}
.ag-seta{padding:6px 12px;font-size:16px;line-height:1}
.ag-modos{display:flex;gap:8px}
.ag-modo.ativo{background:var(--dourado);color:#fff;border-color:var(--dourado)}
.ag-grade{border:1px solid var(--fio);border-radius:6px;overflow:hidden;background:#fff}
.ag-cab{display:grid;grid-template-columns:repeat(7,1fr);background:var(--creme-2);border-bottom:1px solid var(--fio)}
.ag-cab span{padding:8px 0;text-align:center;font-family:'JetBrains Mono',monospace;font-size:11px;
  letter-spacing:.12em;text-transform:uppercase;color:var(--mudo)}
.ag-celulas{display:grid;grid-template-columns:repeat(7,1fr)}
.ag-cel{min-height:96px;padding:6px;border-right:1px solid var(--fio-suave);border-bottom:1px solid var(--fio-suave);
  cursor:pointer;display:flex;flex-direction:column;gap:3px;overflow:hidden;transition:background .12s}
.ag-cel:nth-child(7n){border-right:none}
.ag-cel:hover{background:var(--creme-2)}
.ag-cel.fora{background:#faf8f2}
.ag-cel.fora .ag-num{color:rgba(138,125,104,.45)}
.ag-cel.hoje .ag-num{background:var(--dourado);color:#fff;border-radius:50%}
.ag-cel.sel{outline:2px solid var(--dourado);outline-offset:-2px;background:#fdfaf1}
.ag-num{width:24px;height:24px;line-height:24px;text-align:center;font-family:'JetBrains Mono',monospace;
  font-size:12px;color:var(--grafite);flex:none}
.ag-ev{font-size:11px;line-height:1.35;padding:2px 6px;border-radius:3px;background:var(--creme-2);
  color:var(--grafite);border-left:3px solid var(--dourado-claro);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ag-ev-sim{background:rgba(175,147,61,.16);border-left-color:var(--dourado)}
.ag-ev-ok{background:var(--dourado);color:#fff;border-left-color:var(--dourado)}
.ag-ev-no{background:#8a1f1f;color:#fff;border-left-color:#8a1f1f}
.ag-mais{font-size:11px;color:var(--mudo);font-family:'JetBrains Mono',monospace}
.ag-dica{margin-top:14px}
#ag-detalhe{margin-top:6px}
@media (max-width:900px){ .ag-cel{min-height:72px} .ag-ev{font-size:10px} }

/* ——— agenda: agendar pelo escritório ——— */
.ag-form-novo{margin:16px 0 4px;padding:14px 16px;background:var(--creme-2);border:1px solid var(--fio-suave);border-radius:6px}
.ag-form-linha{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.ag-busca-caixa{position:relative;flex:1;min-width:220px}
#ag-busca{width:100%;padding:9px 12px;border:1px solid var(--fio);border-radius:4px;background:#fff;
  font:inherit;color:var(--ink)}
#ag-busca:focus{outline:2px solid var(--dourado);outline-offset:-1px}
#ag-hora-nova{padding:8px 10px;border:1px solid var(--fio);border-radius:4px;background:#fff;font:inherit;color:var(--ink)}
.ag-sugestoes{position:absolute;top:calc(100% + 4px);left:0;right:0;background:#fff;border:1px solid var(--fio);
  border-radius:4px;box-shadow:0 8px 22px rgba(36,30,22,.12);z-index:30;overflow:hidden}
.ag-sug{display:block;width:100%;text-align:left;padding:10px 12px;background:none;border:none;
  border-bottom:1px solid var(--fio-suave);cursor:pointer;font:inherit;color:var(--ink)}
.ag-sug:last-child{border-bottom:none}
.ag-sug:hover{background:var(--creme-2)}

/* ——— agenda: fila de marcar comparecimento ——— */
#ag-pendentes{margin-top:28px;padding-top:6px;border-top:2px solid var(--dourado)}
.ag-pend-cab{display:flex;align-items:baseline;gap:14px;margin-top:12px;flex-wrap:wrap}
.ag-pend-titulo{font-family:'Playfair Display',serif;font-weight:600;font-size:20px;color:var(--ink)}

/* ---- ficha da clínica dentro do drawer do lead ---- */
.dw-clinica{margin-top:6px}
.dw-clinica .faixa-label{margin:22px 0 12px}
.chip.cl-ok{background:var(--dourado);color:#fff;border-color:var(--dourado)}
.chip.cl-falta{border-color:#b4503c;color:#b4503c}
.chip.cl-marcado{border-color:var(--fio-suave);color:var(--mudo)}
.dw-linha-tempo li .chip{margin-left:8px;vertical-align:middle}

/* ——— modo Expert: menu vira trilho de 62px, igual ao sistema da clinica ——— */
@media (min-width:901px){
  body.expert-aberto .lateral{width:62px;padding:18px 0;overflow:visible}
  body.expert-aberto .lateral .fio-sep{margin:14px 16px}
  body.expert-aberto .nav-item{position:relative;justify-content:center;padding:13px 0;gap:0}
  body.expert-aberto .nav-item .idx{font-size:11.5px;opacity:1}
  body.expert-aberto .nav-item .rot{display:none}
  body.expert-aberto .nav-item:hover::after{
    content:attr(data-rot);position:absolute;left:62px;top:50%;transform:translateY(-50%);
    background:var(--ink);color:#fff;padding:7px 11px;border-radius:6px;
    font-size:11px;letter-spacing:.08em;white-space:nowrap;z-index:40;pointer-events:none;
    box-shadow:0 6px 18px rgba(36,30,22,.18)
  }
}

/* apagar mensagem: so aparece quando o mouse passa no balao */
.balao{position:relative}
.msg-apagar{position:absolute;top:4px;right:6px;width:20px;height:20px;line-height:18px;
  border:0;border-radius:50%;background:rgba(0,0,0,.16);color:#fff;font-size:14px;
  cursor:pointer;opacity:0;transition:opacity .12s}
.balao:hover .msg-apagar,.msg-apagar:focus-visible{opacity:1}
.msg-apagar:hover{background:#8a1f1f}
.msg-apagar:disabled{cursor:default;opacity:.5}